General FAQ's
How is iPupPee different than other buttons?
iPupPee is the only button on the market that combines video, 2-way audio, and Wi-Fi connectivity in one sleek device. iPupPee allows you toseeyour dog,hearthem, and eventalk back -no matter where you are. It also sends real-time push notifications to your phone and can alert up to three contacts, making it especially powerful for service dog handlers or pet parents who want true peace of mind. Whether you're in the next room or across the country, iPupPee ensures you're always connected when your dog needs you most.
Does the app cost money?
Nope! The iPupPee app is free to download and use with both iOS (Apple App Store) and Android (Google Play). There are NO subscription fees!
How in the heck can I get my dog to do this?
Each iPupPee comes with its very own training manual as well as a training video by our very own dog trainer and dog psychologist, Brian Gagye. These have both been carefully designed to show you how to get your dog to press the button. We also have dog trainers available for additional support.
Does iPupPee Call 911?
No, iPupPee does not call 911. It will send an alert notification to 3 of your emergency contacts. From there, they can determine if you need 911 and will call for you.
What if my dog is too big/small?
We have designed the sensitivity of the button to allow smaller dogs to be able to press the button. It only requires a half a pound of pressure. The smallest dog we have tested it with was just 4lbs and she was able to press it. If you have a bigger dog and would like a stronger grip on your floor, you will also receive two pieces of double sided tape to keep your iPupPee from moving around. We have used these with a 135lb Newfie and she couldn't even move it!
Is there a sound for my dog to hear when they press the button?
Yes! The sound is there to help your dog understand their press was successful. This immediate audio feedback helps reinforce training and lets them know their message has been sent.
What if no one is home when my dog presses the button?
You can set up your iPupPee so up to 3 contacts can by synced up to your iPupPee and receive the notifications - an emergency contact when help is needed or a neighbor/dog walker for potty breaks.
Can I use multiple devices?
Yes, you can connect multiple iPupPees to one account for multi-room coverage.
Is iPupPee water-resistant?
Not yet! It’s designed for indoor use or covered spaces. Think cozy corners, not puddle playdates. If it's a nice day, and your dog is outside, you can certainly set it up for them to press the iPupPee to come in.
Do you offer an affiliate program?
We do! Affiliates can benefit by receiving a commission for orders they bring in. Your dog must be an avid and successful user of iPupPee. If you are interested in learning more, email us at woof@ipuppee.com and put "AFFILIATE" in the Subject Line. Or simply CLICK HERE
Shipping FAQ's
Where do you ship?
We currently ship worldwide. You can find iPupPee anywhere from the USA to the UK, to Australia. Our fulfillment center is based out of Boston, MA, USA.
How long does shipping take?
Orders ship within 1–2 business days. Standard U.S. shipping takes 3–5 business days. International shipping has multiple shipping options for you to choose from. (We know waiting is ruff.)
How do I track my order?
Once shipped, you’ll receive a confirmation email with a tracking number. We ship with USPS, FedEx, UPS, and DHL (for international). You can follow iPupPee's journey right to your doorstep.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we can absolutely update it. Email us ASAP at woof@ipuppee.com with your order number and new address.
Do you ship to PO Boxes or APO/FPO addresses?
Yes, we work with carriers that deliver to PO Boxes and APO/FPO addresses, so your iPupPee can find you anywhere.
Can I exchange a defective item?
Absolutely. If your device arrives damaged or defective, we’ll replace it at no cost.