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Shipping FAQ's
Where Do You Ship From?
We currently ship from our US warehouse.
Can I Cancel My Order?
If your order has not been picked and packed already, you can cancel your order. This does happen fairly quickly, so email woof@ipuppee.com with "CANCEL MY ORDER" in the Subject Line and we will do the best we can. Inquiries are typically answered within 24-48 hours. Please check your spam folder if you don’t see a response from us.
What Happens If I Didn't Receive My Order?
We highly recommend adding the $5 Shipping & Protection Guarantee at checkout. If you do not receive your order, that $5 will guarantee you your next delivery at no additional charge and require a proof of signature.
Returns FAQ's
The iPupPee Isn't Working With My Dog, Can I Return It?
For the safety of our pups and pup parents, we cannot accept returns on opened or used products as they can't be resold.
Please refer back to our step-by-step training manual and detailed training video you received. Every dog is different and some may take longer than others. Repetition will help!
The Product I Received Is Broken/Defective. Can I Get A Replacement?
We stand behind our products and will happily replace parts with manufacturing defects. Please send us a video of what is happening to woof@ipuppee.com with "MANUFACTURING DEFECT" in the Subject Line and you may be eligible for a replacement. Inquiries are typically answered within 24-48 hours. Please check your spam folder if you don’t see a response from us.
What If I Entered The Wrong Address?
If your order hasn't been packed by our warehouse, we can help you change your address. Just email woof@ipuppee.com with "WRONG ADDRESS" in the Subject Line and we will be happy to help. Inquiries are typically answered within 24-48 hours. Please check your spam folder if you don’t see a response from us.